Costs, appointments & follow‑up
Your visit · Costs & payment · Cancellations & refunds · Before your appointment · Tests & results · Prescriptions · Help & privacy · Good Faith Estimates · Ongoing primary care · Service boundaries
For quick answers about appointments, costs and testing, read the FAQ.
Your visit
Meet with Robert Carroll, MSN, FNP‑BC, a board-certified Family Nurse Practitioner and the sole clinician at Carroll Health & Wellness, for a scheduled video consultation. Visits are for adults 18 and older who are physically in New Jersey during the appointment.
Carroll Health & Wellness provides personal care for common, non-emergency concerns that can complement your usual primary care. Each visit focuses on the concern being addressed. Ongoing management of a condition starts only when you and Robert explicitly agree on a plan. Robert remains responsible for follow-up related to the care he provides, including his orders, results and prescriptions.
Visits are scheduled for 15 minutes. Robert may allow additional time when needed to complete the discussion and establish clear next steps, without an added fee.
If you prefer a telehealth visit with a physician, Carroll Health & Wellness can assist you with arranging an appointment with an outside physician through Zocdoc.
Appointment requests are reviewed for eligibility, clinical appropriateness, practice scope and scheduling availability. Submitting a request does not guarantee that an appointment will be accepted or confirmed.
What your $123 consultation includes
There is no membership or subscription fee. Each separately agreed consultation is $123.
Your fee includes the scheduled consultation, assessment and care plan, and:
Clinically appropriate prescriptions, laboratory and imaging orders, and medical notes.
Review and follow-up of results from tests and imaging ordered by Carroll Health & Wellness for your visit.
An appropriate follow-up prescription when an STI screening result is positive and the infection can be treated through the practice. There is no separate visit charge solely to communicate included results or issue that included prescription.
There are no practice add-on fees for these included services or Robert’s permitted time extension. Medicines, actual testing, imaging and care from outside providers cost extra.
A new concern or an agreed ongoing-care plan may require a separate consultation. Each separately agreed consultation, including ongoing high-blood-pressure or diabetes follow-up, costs $123. The appointment and fee are explained and agreed before booking. Included results follow-up is not automatically converted into another paid visit.
Recommendations depend on the clinical assessment. A visit does not guarantee a prescription, test order or medical note.
Routine paperwork directly related to your consultation is included when supported by your assessment and available records. If you need a specific form completed, let Robert know before your visit so he can confirm whether it can be addressed through this practice.
Payment and insurance
Carroll Health & Wellness is a self-pay practice. We do not accept or bill insurance for consultations, including Medicare or Medicaid. After Robert reviews your request and confirms your appointment, pay online by credit card using the practice’s secure payment link before the consultation. Flexible spending account (FSA) payments are not accepted. A payment receipt is available.
Carroll Health & Wellness does not offer consultations to patients enrolled in Medicare, Medicare Advantage, Medicaid or NJ FamilyCare, including self-pay visits. Please use a provider who accepts your coverage.
You may use insurance separately for laboratory tests and prescription medications through an outside laboratory or pharmacy that accepts your plan, subject to coverage and plan requirements. An imaging center may also bill insurance separately. Confirm coverage and charges with each outside provider. Review the financial terms before payment and ask about any charge you do not understand.
Cancellations, missed visits and refunds
Please let the practice know as soon as you need to cancel or reschedule. There is no minimum cancellation-notice period and no additional cancellation, late-cancellation or missed-visit fee.
If no consultation is completed and you have already paid, you receive a full refund. This includes a cancellation, missed appointment, practice cancellation, failed video connection, being outside New Jersey, or arriving too late for a safe assessment.
The $123 fee applies when Robert completes an assessment and provides a care plan, including a recommendation for in-person care or a decision that a prescription is not appropriate. If a safe assessment cannot be completed, the full-refund rule applies.
Refunds are returned to your original payment method. Your bank or card processor determines when the money appears in your account.
Use your patient portal for an appointment change. If you cannot access it, email Robert.FNP@CarrollHealthWellness.org for administrative help without including medical details. A replacement appointment time must be agreed and confirmed.
Before your appointment
Request and confirm
Choose an available appointment time and submit your request. Robert reviews it before confirming the appointment. Check your confirmation for the final date and time.
Connect your portal and complete your forms
Use the practice’s Charm invitation to connect your patient portal account. Complete the requested forms and review the consent, privacy information and financial terms provided for your visit. These are separate steps.
The current intake questionnaire is called “A few questions before your visit.” You may save a draft and return to it. When finished, choose Submit and check for Submitted. Saved or Draft means it has not been submitted.
Pay before your visit
After your appointment is confirmed, pay the $123 consultation fee by credit card using the practice’s secure payment link. Payment must be completed before the consultation can begin. If you are unsure whether payment succeeded, use the patient portal for help. Never send card numbers, security codes or passwords in messages.
Get ready for video
Open the visit link in your appointment instructions or patient portal. Use a phone, tablet or computer with a camera, microphone and reliable internet. Join from a private location in New Jersey. Have your medicines and relevant records available. Robert will confirm your physical location and private contact details.
Tests and results
Receive your order. When testing or imaging is appropriate, Robert provides the order and preparation instructions through the patient portal.
Check the outside location. Confirm that it performs the test, accepts the order and knows how to return the results to Robert. Check appointment requirements, payment arrangements and whether a digital copy is accepted or paper is required.
Follow your instructions. Preparation depends on the test. Print the order if the location requires it. Do not stop medicines unless your clinician instructs you to do so.
Tell the practice when testing is complete. Send the location and completion date through the portal. Ask the receiving service to use the result-return instructions on your order.
Robert reviews every result from tests ordered by the practice. Test results are reviewed as soon as reasonably possible after they are received. Most routine results are reviewed within 1–2 business days. Time-sensitive or critical results are prioritized and addressed promptly. Response times may vary on weekends and holidays. Reviewed normal results are shared through your portal. You will be contacted directly about abnormal results or anything requiring follow-up. Your care plan explains the expected follow-up and next steps. If an expected result has not appeared, contact the practice rather than assuming it is normal.
This result work is included in the consultation fee. The practice remains responsible for reviewing and communicating its results when another clinician will provide ongoing care.
Lab costs & locations · Imaging
Prescriptions and costs
Your prescription plan may cover a medicine, depending on your coverage and pharmacy. Coverage is not guaranteed. Confirm your out-of-pocket cost before filling the prescription.
If you are uninsured or paying out of pocket, Robert can provide a GoodRx coupon when one is available. GoodRx is not insurance and cannot be combined with insurance for the same purchase. Ask your pharmacy to compare the available payment options and confirm the final price.
For selected erectile-dysfunction prescriptions, the practice can help arrange discounted pricing through Drug Mart in South Plainfield, which offers mail order. You may choose your pharmacy. Confirm the medicine’s availability, price and delivery details before filling it.
GoodRx coupons · Drug Mart in South Plainfield: 908‑561‑5300
Help, connection problems and response expectations
Use the patient portal for medical questions, photographs, records, appointment changes and patient-specific payment questions. Email Robert.FNP@CarrollHealthWellness.org for general scheduling, registration, portal-access or connection help, without medical details. Routine correspondence is in writing.
Nonurgent portal messages are generally reviewed within 1–2 business days. Response times may be longer on weekends and holidays. The patient portal should not be used for urgent or emergency concerns. Resolving your concern may require more information or a visit. Email is not an emergency service; for a medical emergency, call 911.
Routine scheduling, registration and billing questions receive a substantive reply by 5 p.m. on the second business day after receipt. Business days are Monday through Friday, excluding U.S. federal holidays; the next business day is day one. A reply may answer your question or explain the next step. It does not itself confirm an appointment or complete a refund.
If you do not yet have portal access, ask for registration or secure-access help by email. You do not need to describe your symptoms in ordinary email to get help connecting.
If your video connection drops, try the visit link again. Message the practice through the portal if you cannot reconnect. If the portal is unavailable to you, use the administrative email for connection help. The practice must confirm any new connection time or rescheduled appointment.
If you have difficulty reading a page or completing a step, tell the practice which page or step is causing difficulty and what would help. Keep medical details out of ordinary email.
Self-pay and privacy
Carroll Health & Wellness does not submit consultation claims to health plans, so the practice does not generate an explanation of benefits (EOB) through an insurance claim for your visit.
Outside laboratories, imaging centers and pharmacies bill separately. If they bill your insurance, or you submit your receipt for reimbursement, your plan may receive information about the care and issue an EOB or other notice. Discuss self-pay and communication preferences with each service before it processes your care.
Information may still be shared for treatment, necessary practice services, with your authorization where required, and as permitted or required by law, including public-health reporting. Tell the practice through your portal if you need communications handled in a particular way.
Good Faith Estimates
A Good Faith Estimate is a written breakdown of the services and charges expected for your care. It is not an extra fee or a bill. Eligible patients who are uninsured or paying without insurance can ask for one before deciding whether to book.
Ask before booking — Within 3 business days of your request
Book a visit 3–9 business days in advance — Within 1 business day after booking
Book a visit at least 10 business days in advance — Within 3 business days after booking
Save your estimate and compare it with your bill. If a provider or facility bills you at least $400 more than that same provider or facility estimated, you may qualify for the federal billing-dispute process.
To ask, message the practice through your patient portal or email Robert.FNP@CarrollHealthWellness.org and request a Good Faith Estimate. You do not need to book or pay first. Keep medical details and patient-specific billing information in the portal.
Your consultation fee is $123. Your individual estimate explains the expected services and charges for your planned care; this webpage and your payment receipt do not replace it. Outside laboratories, imaging centers, pharmacies and other practices charge separately. Ask each for its expected costs and any applicable estimate.
Good Faith Estimate rights notice · CMS estimate and billing assistance
Looking for ongoing primary care?
If you want to establish ongoing primary care, local community health centers are one place to start. You can browse these resources without registering with Carroll Health & Wellness or paying for a visit. Use your ZIP code in the HRSA directory, or search New Jersey’s directory by city or county.
If you need help finding a local option, email Robert.FNP@CarrollHealthWellness.org with your ZIP code. Please leave out medical details. Each outside practice confirms its services, appointment availability and charges.
Find a community health center by ZIP code · New Jersey health-center directory by city or county
Service boundaries
This practice provides scheduled, non-emergency video care for adults. Some needs require another setting or an ongoing primary care relationship. The following are not currently offered:
In-person and procedural care — In-person appointments, physicals, procedures, on-site tests, administered vaccinations, home visits and concierge visits
Examinations and age groups — DOT examinations, immigration examinations and pediatric care
Specific treatments — IV therapy, testosterone treatment, phentermine and controlled-substance refills
Other care models — Behavioral or psychiatric care, comprehensive ongoing primary care and membership services
Services · Lab costs & locations · Vaccines & travel · Breast & cervical screening · Imaging